Online Reputation Management
Manage Online Reputation, Automatically
Respond to reviews manually or automatically, accelerating your business closer to a stellar online reputation.
Monitor and Respond To Reviews
Monitor and respond to reviews directly within Cinch. Every review populates into a reviews inbox, allowing you to click in and respond manually when a review requires that extra level of care.
Never let a review go unanswered. Reply at scale with automated template responses, personalized with customer data from your system.
Enriched Customer Profiles
Gather more customer data and calculate each customer’s “score.” Clean, plentiful customer data is a key value of Cinch’s platform. Build out customer profiles with incoming review information for a more holistic way to manage your communications.
Cinch calculates an “overall score” that allows you as the user to gauge the sentiment of responses being received from Customer Surveys, which you can flag for insights or follow-ups.
Automated Reputation Journeys
Drive reviews with automated surveys and review requests. Send personalized customer surveys and requests for reviews automatically at the perfect time in your customer journey.
Go the extra mile without extra effort by automating “Thank you” or “We’re sorry” gifts once a survey or review has been left through automated journeys.
Cinch Mobile Application
Respond to reviews on the go with mobile. Quickly responding to reviews is the best way to alleviate the damage of negative ratings. Respond to reviews wherever you are with real time review notifications via the Cinch mobile app.
"Cinch helps us with quality control for our technicians and services. We use text messaging to drill into how our technicians are performing in the field, like a satisfaction survey. If it's below a seven, it goes straight to a manager."
Eldon Nelson Marketing Director, PestCo
"Our content manager was having to go into every review and respond manually, for 39 locations! Now she has set up 15 auto-responses that go out any time someone leaves a 4 or 5 star review, so she can focus her time on creating other valuable content for our brands."
Allison McLain Marketing Associate, PestCo
Consolidated Reviews Interface
Utilize numerous funtions of our reviews interface, including pre-built templates, numerous filters, and notifications.
Pre-built template responses with personalized customer data.
Filter by Score, replied status, location, inbound/outbound, and more.
Notifications for quick responses to reviews that need an extra personal touch.