Frequently Asked Questions

Have a question? Here are some of our most often asked questions with their answers. If something is not covered here then please feel free to use the form below to contact us.

What Makes Cinch Different Than Other Marketing Automation Tools?

Cinch combines the best of automated marketing tools, marketing journeys, customer segmentation, and customer data platform technology into one single solution. This allows your marketing team to orchestrate better personalization in all of your customer communications. By using journeys with the associated tools in coordination with enriched data and single customer records then your customers will get the right message at the right time. Do more with Cinch.

Is Cinch a Customer Data Platform (CDP)?

Customer Data Platforms are commonly defined as 

The aim of the CDP is to bring together all customer data and stitch the data together into unified customer profiles. So a marketer can easily work with it.” econsultancy

This is exactly what Cinch does. We take all of your customer data from the various resources that you manage in your business and then we consolidate that through our Silver Customer Matching algorithm and allow you to orchestrate your marketing efforts. This is where we diverge from traditional CDPs in that we also provide the tools to work with the data in communicating with your customers.

Is Cinch an Email Service Provider (ESP)?

Cinch is a fully functioning email service provider. We offer templates, a WYSIWYG (what you see is what you get) email creation tool, advanced customer segmentation, broadcast email tools, Google tag tools, and more. However, Cinch is not limited to just being an email service provider. Along we being a full-service ESP, Cinch is also a Marketing Automation software, a Customer Data Platform, a text message service provider, a direct mail house, and so much more. Learn about all that we offer here.

What other services does Cinch Integrate with?

Cinch’s list of integrations is ever-growing. Our current list is as follows:

  • Jiffy Lube Grow Data
  • Shopify
  • WooCommerce
  • Zapier
  • NewStore
  • foreUP
  • MindBody
  • PestRoutes
  • Facebook Ads
  • CallTools
  • Swell
  • Pipedrive
  • Google Forms
  • Google Ads
  • OxiFresh
How Much does cinch cost?

Cinch has a number of great plans to support your business. Contact us to find out how affordable having all of the Cinch solutions can be.

How does cinch access my data?

Data into Cinch is of the utmost importance. We value security so we use the most secure methods as we integrate with APIs and forms to bring in customer data. Feel free to check our privacy policy for more information. 

Data comes into Cinch through the various integrations in place. This can be from your point of sale, CRM, or other data sources. We also allow you to bring in customers through web forms, Google Forms, or other Zapier tools such. as Facebook Lead Ads, etc. 

How can i learn to use Cinch?

Using the Cinch software is of the utmost importance to us. We have experienced that those customers that know the software are able to utilize more of its tools and find a powerful return on investment inside of their company. We have created a learning center for you to explore videos on how to leverage the software for your needs. Visit the Learning Center.

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