Turn One-Time Buyers into Lifelong Fans 

Customer Retention Management Software for Direct-to-Consumer Businesses

Engage Your Current Customers

We offer all the features you need to keep customers coming back. 

Resolve Issues Quickly and Easily

Directly address customer needs from the Cinch mobile app. 

Increase Customer Lifetime Value

Our software lets you target and nurture high-value customers. 

Customer Retention Costs Less Than Acquisition 

Your business will always need to acquire new customers. But once you’ve won their business, it’s essential to focus your marketing efforts toward retaining them. 

Building a long-term relationship with a new customer costs 16 times more than bringing back a current customer. 

Repeat customers spend an average of 67% more than new customers. 


*Review42 and BIA Advisory Services 

Customer Loyalty and Retention Software 

Through automation, predictive analytics, and pre-built marketing templates, Cinch is the premium customer retention platform for retail and direct-to-consumer businesses. 

  • Nurture customer relationships that feel personal
  • Communicate on the channels each customer prefers
  • Send coupons to customers you know will love and use them 
  • Avoid wasting money on coupons loyal customers don’t require
  • Anticipate customer churn and turn it around with automated campaigns
  • Understand why churn is happening, then intelligently target it 

“After switching to Cinch, our email open rate increased from 3% to 50%. That led to 9.2% more customers walking through our doors every day.” 

Bryce Cutler

Director of Griffin Fast Lube, Franchisee of Jiffy Lube International

Top Brands See Results with Cinch

What to Expect in Your Personalized Demo 

See how Cinch’s customer retention management software can boost your business.

Learn how Cinch collects your customer data across all sources 

See how each data point can customize communication across channels 

Tour our robust journey builder that automates your marketing campaigns

Discover our simple pricing structure based on your multi-location model 

To get started, just enter your email and pick a time on our demo calendar.