Automated Journeys

Put Your Customer Data to Work

Engage customers with personalized messages sent at the right time through the right channel, automatically.

Power Your Customer Engagement

Predictive Models

Optimize your offers by predicting the purchase likelihood, the best time to communicate, and best channels.

Real Time

Build audiences that update in real time. Automatically send a message or show an ad within seconds.

Dynamic Data

Communication is automatically personalized with customer data being pulled in dynamically.

Build Journeys Your Way

All journeys within Cinch are completely customizable. Design multi-step touchpoints that drive to results with a drag and drop visual builder.

Right Customer, Right Time

Engage only those customers who are relevant to your campaign – with personalized messages, over their preferred channel and at the time they’re most likely to convert. 

Pattern Tracking

Our tools use predictive models to process our patented value segmenting so you can build journeys based on customer value.

Multiple Channels Built In

Engage audiences across every channel in your marketing strategy, and integrate your customer engagement with your platform.


Experience the Power of Automated Customer Journeys

Save your team time and money by employing automated customer journeys in your day-to-day marketing.

Pre-Built Journeys

Utilize tested and proven journey templates.

Abandoned Cart

Win back users to drive purchases while optimizing marketing spend.

Service Due

Send reminders at the right time with the right channel.

Thank You and Opt-In

Send custom confirmations and increase your communication opt-ins.

Trial to Paid Conversion

Automatically engage completed trials to drive conversions.

Ready to Win Together?

Frequently Asked Questions

What is marketing automation?

Marketing automation enables you to turn on your marketing campaigns and let them automatically reach your customers at the right time, in the right place, with the right message. Cinch makes it easy with a drag and drop journey builder and logic based segment builder.

Who uses marketing automation software?

Cinch is built so that everyone from retail managers to product managers to marketing directors can understand it and use it. Anyone who wants to send marketing messaging to their customers should be using marketing automation software to increase lead gen, revenue, engagement and save time.

How do I know my journeys are working?

Cinch gives you full transparency into your journey performance every step of the way. With our Cinch journey builder you can see in real-time where your customers are at every step of your marketing campaign. Additionally, we have reporting to show you the volume of texts, emails, and mailers that are going out and their efficacy.

What will I learn in the onboarding process?

During onboarding, your customer success manager will craft a comprehensive plan to implement Cinch into your business and work with you to execute those strategic recommendations, driving the results your business needs. We’ll train you and your team on the ins and outs of the Cinch platform to get you up and running as quickly as possible and make sure you get the most value out of the platform. If you have an idea that you want to implement, reach out to our support team who can help you understand how you can make your marketing dream a reality!