The Cinch Automotive CRM

Turn One-Time Customers into Lifelong Fans 

Cinch is the only CRM built specifically for the unique needs of the automotive industry, specializing in multi-location shops.

Engage Your Current Customers

We offer all the features you need to keep customers coming back. 

Drive More Positive Reviews

Drive reviews with automated surveys and review requests.

Consolidate Your Tools Into One

Cinch instantly replaces 2-4 marketing tools for most companies.

Top Automotive Brands See Results with Cinch

How Cinch Works


Your past and future customer data is automatically imported and de-duplicated by our data intelligence process.


Build real-time customer audiences to use across every marketing channel and tool in your arsenal.


Create automated customer journeys for proven cross-channel engagement – run campaigns with SMS, Email, Direct Mail and more.


Review pre-built reports to analyze results like message engagement, revenue growth, AB tests, and review response rates.

Customer Loyalty and Retention

Through automation, predictive analytics, and pre-built marketing templates, Cinch is the premium CRM for auto service shops. 

  • Nurture customer relationships that feel personal
  • Communicate on the channels each customer prefers
  • Send coupons to customers you know will love and use them 
  • Avoid wasting money on coupons loyal customers don’t require
  • Anticipate customer churn and turn it around with automated campaigns

Real Results With Cinch


Product Reviews


Average Customer Value


Email Open Rates

“After switching to Cinch, our email open rate increased from 3% to 50%. That led to 9.2% more customers walking through our doors every day.” 

Bryce Cutler

Director of Griffin Fast Lube, Franchisee of Jiffy Lube International

What to Expect in Your Personalized Demo 

See how Cinch’s automotive CRM can boost your business.

Learn how Cinch collects your customer data across all sources, including your POS 

Understand how Cinch drives reviews with automated surveys and review requests

Tour our robust journey builder that automates your reminder, schedule, and winback campaigns

Discover our simple pricing structure based on your multi-location model 

To get started, fill out the form and schedule a zero-commitment demo.

Trusted by More Than 3,000 Auto Companies Nationwide